Shipping policy
How we pack and send your order.
Delivery times
Usually next day within Hanoi. Elsewhere in Vietnam, 2–4 working days depending on the courier and the area. This is counted after the piece is finished.
Shipping cost
Charged at the courier's rate based on area and parcel weight. We quote the exact figure when confirming the order and add nothing on top.
Collect from the workshop
You are welcome to collect from Khu tap the A9, Khuong Thuong, Dong Da, Hanoi during opening hours, 8:00–19:00 Monday to Saturday. Message ahead so we have it ready.
Packaging
Music boxes are wrapped in shock protection inside a rigid carton. If it is a gift, tell us and we will gift wrap it at no extra cost.
Tracking
You receive a tracking number once the parcel goes out. You can check the status any time on the order lookup page using your order code and the recipient's phone number.
International shipping
We do ship abroad, but need to quote cost and timing first. Message the workshop with the destination address for a quote.
Need help?
Message the workshop any time during opening hours (8:00–19:00, Monday to Saturday).
- [email protected]
- +84 963 542 280
- Khu tập thể A9, Khương Thượng, Đống Đa, Hà Nội