Returns policy
Most Linh Lang pieces are made to order and engraved for one person, so the terms differ from off-the-shelf goods. Here is exactly where you stand.
Faults on our side
If a piece has a technical fault — cracked wood, a movement that will not play, engraving that does not match what you approved — we remake it or refund you in full, with shipping both ways covered. Tell us within 7 days of delivery.
Damaged in transit
Photograph the parcel and the piece and send them within 3 days of delivery. We remake and resend at no cost.
Personalised pieces
Anything engraved, custom printed or built to your own design cannot be returned unless it is faulty, because it can only ever suit one person. You always approve the design and the engraving text before we start.
Changing your mind
Before engraving or printing begins you can cancel for a full refund. Once production has started we will talk it through with you based on how far along it is.
How to raise a request
Email us with photos and your order code, or message us on Facebook or Instagram. We reply during working hours, usually the same day.
Need help?
Message the workshop any time during opening hours (8:00–19:00, Monday to Saturday).
- [email protected]
- +84 963 542 280
- Khu tập thể A9, Khương Thượng, Đống Đa, Hà Nội