Frequently Asked Questions

Logos, letters, and simple shapes can be engraved on the front For custom-printed music boxes, you can change the image so that Linh Lang can print the image on the wooden board where the music barrel is turned

Linh Lang accepts drawing designs and printing plate designs upon request for prices ranging from 300,000 VND to 600,000 VND with a turnaround time of 3~7 working days. The design will be discussed in advance, the number of revisions and completion time will vary depending on the customer's requirements

Linh Lang engraves characters within the framework of the product, so the characters will usually be 30~50 characters

[Vietnam] - Hanoi: 1-2 days (regular shipping), same-day express shipping - Northern provinces: 1.5~3 days - Provinces in the Central region: 2~3 days - Southern provinces: 3~5 days [International] USA: 9~16 days Other countries: 14~24 days

Customers need to go back to the process of unboxing and testing the product. Linh Lang only accepts after-sales and warranty settlements for clear, valid, unedited videos

If Linh Lang confirms that the error is from her side, Linh Lang will support a 1-1 exchange of the product. If the product is no longer available or beyond the ability to repair, Linh Lang will refund the product to the customer.

Linh Lang cannot issue VAT invoices, only direct handwritten invoices